Refund and Returns Policy
1.Eligibility for Returns & Exchanges
1.Damaged, spoiled or defective fresh groceries received upon delivery are eligible for free return or exchange.
2. For non-perishable packaged goods, exchanges/returns are accepted within 7 days of receipt with intact original packaging.
3.Proof of order (order number, delivery photo) is required for all return & exchange applications.
4.EBT items, discounted clearance food, cut fresh meat/seafood and baked ready-to-eat food cannot be returned or exchanged for hygiene & food safety reasons.
2.How to Apply for Return / Exchange
1.Contact our customer support via social media (Instagram/Facebook/X) or website support form within 24 hours after receiving damaged goods.
2.Provide clear photos of spoiled/damaged products, outer package and order slip.
3.Our team will review your request within 1 working day and arrange free re-delivery or full refund.
4.For eligible packaged goods you wish to exchange, we will send a prepaid return label for free shipment back to our warehouse.
Refund Rules
1.For spoiled, damaged fresh food: 100% full refund or free replacement without extra fees.
2.For eligible packaged products returned voluntarily: product payment will be fully refunded after goods arrive at our warehouse.
3.Refunds will be returned to your original payment method within 3–5 working days after approval.
Exclusions (Non-Returnable Items)
- All cut fresh meat, seafood, deli food, ice cream, ready-to-eat bakery
- Discount clearance food, promotional bundle items
- EBT subsidized grocery products
- Seasonal fruits/vegetables with normal natural ripening difference
- Products damaged due to improper storage after delivery by customers
